Consumer & Retail Finance

On 16 October 2026, the Financial Conduct Authority (FCA) published a feedback statement on expanding consumer access to investments (FS26/3).

Background

The FCA sets out that FS26/3 summarises the responses it received to its Discussion Paper (DP25/3) published in December 2025 and how and when it plans to act…

In its factsheet Finfluencer – Tipps für verantwortungsvolle Werbung, the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht or Bafin) previously emphasised that advising others as to which investments they should make, or refrain from making, may amount to regulated investment advice.

By way of background, finfluencers will not ordinarily satisfy the statutory…

On 19 August 2026, the Financial Conduct Authority set out examples of good and poor practice from its review of motor finance redress scheme implementation plans.

Background

The motor finance redress scheme is currently partially suspended, but firms must comply with all rules which are not suspended.

Approximately 6 weeks after the motor finance redress…

On 18 May 2026, HM Treasury published its long-anticipated policy statement on reform of the Consumer Credit Act 1974 (CCA 1974), confirming its intention to repeal many of the remaining CCA 1974 provisions and much of the associated secondary legislation. The policy statement responds to the Phase 1 consultation published in May 2025…

On 11 August 2026, the Financial Ombudsman Service (FOS) published Modernising the Redress System: policy statement.

In this policy statement the FOS sets out its position on the proposals it consulted on in CP26/9 which included introducing a registration stage at the FOS, updates to the FOS’ grounds for dismissing a complaint…

In our latest podcast episode on the Consumer Duty, we unpack FCA consultation paper 26/23 — a pivotal paper that could reshape how firms approach about the Duty’s reach. We explore the FCA’s proposals on scope and application, break down the proposals regarding proportionality, and examine the proposed expectations around principal and secondary manufacturers.

Listen…

On 27 July 2026, the Financial Conduct Authority (FCA) published the findings of its review into firms’ approaches to monitoring consumer outcomes under the Consumer Duty (the Duty). 

Background

The FCA sets out that under the Duty, financial services firms must meet a high standard of retail consumer protection and that a…