- Firms can complete
Consumer & Retail Finance
FCA confirms the increase to FOS award limits
On 1 April 2026, the Financial Ombudsman Service (FOS) issued a press release stating that the Financial Conduct Authority (FCA) had confirmed increases to the award limits.
The FOS award limit is the maximum amount the FOS can require a financial business to pay when it upholds a complaint. This limit…
PRA CP6/26 / FCA CP26/12: High loan to income lending
On 1 April 2026, the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) jointly published a Consultation Paper on high loan to income lending.
The Consultation Paper follows a recommendation that the Financial Policy Committee (FPC) issued in July 2025 that the FCA and PRA amend implementation of…
FCA PS26/3: Motor Finance Consumer Redress Scheme
On 30 March 2026, the Financial Conduct Authority (FCA) published Policy Statement 26/3: Motor Finance Consumer Redress Scheme (PS26/3).
In PS26/3 the FCA sets out its final rules and guidance for not one but two industry-wide consumer redress schemes for motor finance customers. It follows an earlier Consultation Paper, CP25/27, which was…
Regulators launch joint taskforce to crack down on poor practice in motor finance claims
On 30 March 2026, the Financial Conduct Authority issued a press release announcing a new taskforce that will tackle poor handling of motor finance claims by some claims management companies and law firms, after the FCA, Solicitors Regulation Authority, Information Commissioner’s Office and Advertising Standards Authority agreed to join up their efforts. The press release…
FCA Regulatory Priorities report 2026: Consumer Investments
On 4 March 2026, the Financial Conduct Authority (FCA) published its Regulatory Priorities report for the consumer investments sector.
Overview
The FCA is introducing 9 annual Regulatory Priorities reports to replace its portfolio letters.
So far, the FCA has published Regulatory Priorities reports for insurance and consumer investments.
Each report outlines the FCA’s…
Motor finance compensation scheme to include implementation period
On 4 March 2026, the Financial Conduct Authority (FCA) issued a statement that the proposed compensation scheme with regard to motor finance will include an implementation period, if it proceeds with a scheme.
Background
Following the Supreme Court judgment in the Hopcraft, Wrench and Johnson case on 1 August 2025, the FCA consulted…
FCA CP26/7 – credit information market study remedies
On 26 February 2026, the Financial Conduct Authority (FCA) published Consultation Paper 26/7: Credit Information Market Study: Proposed approach to implementing FCA remedies (CP26/7) setting outs its proposals to improve how consumer credit information is shared and used across retail lending markets.
Background
In December 2023 the FCA published a final…
FCA publishes new webpage: About the Consumer Duty
On 24 February 2026, the Financial Conduct Authority (FCA) published a new webpage on the Consumer Duty, outlining the cross-cutting rules which explain how firms should act to deliver good outcomes, as well as the outcomes which the FCA expects firms to deliver.
Overview
The Consumer Duty sets the standard of…
PS26/1: Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules
On 11 February 2026, the Financial Conduct Authority (FCA) issued Policy Statement 26/1: Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules (PS26/1).
Background
On 14 July 2025, the Government made legislation to bring Deferred Payment Credit (DPC), more commonly known as…