- Overall, the FOS received 47,300 new complaints during this period, which is higher than the 46,300 new complaints it received in the previous quarter reported.
- However, this is
FOS publishes quarterly complaints data
New briefing note – APP fraud round-up: Recent developments and key takeaways
Authorised Push Payment (APP) fraud continues to be one of the most damaging and rapidly evolving forms of financial crime in the UK. In these scams, victims are tricked into willingly transferring money to fraudsters under the guise of legitimate transactions. Unlike unauthorised fraud, where criminals gain access to accounts without consent, APP
FCA CP26/3: Retail Banking Business Models data
On 14 January 2026, the Financial Conduct Authority (FCA) published Consultation Paper 26/3: Retail Banking Business Models data (CP26/3).
Proposals
In CP26/3 there are proposals to require certain retail banks and building societies to send to the FCA an annual regulatory reporting return with information on their business models. This will
FCA Primary Market Bulletin 61
- Provides feedback on its consultation in Primary Market
Definition of durable medium
Today, 12 January, 2026 may be one of the most important dates for firms in the retail investment market this year.
Following changes introduced in PS 25/13 – tucked away amongst other reforms to the MiFID Org Reg – the FCA has made a fundamental shift in retail disclosure through relatively minor changes to the
The Consumer Composite Investments (Designated Activities) (Amendment) Order 2025
On 18 December 2025, there was published on Legislation.gov.uk, The Consumer Composite Investments (Designated Activities) (Amendment) Order 2025 together with an explanatory memorandum.
This Order amends the Consumer Composite Investments (Designated Activities) Regulations 2024 to provide temporary exemptions from the financial promotion restriction and the scheme promotion restriction, in sections 21(1) and 238(1) of the
Retail investment strategy: Council and Parliament agree on package to empower consumers while boosting markets
On 18 December 2025, the European Parliament and the Council of the EU issued press releases stating that they have come to an informal agreement regarding the Retail Investment Strategy package.
The package covers a number of areas and are designed to empower and protect consumers when they invest and help foster trust and increase
Open banking update
On 16 December 2025, the Payment Systems Regulator (PSR) and the Financial Conduct Authority (FCA) published Commercial variable recurring payments – Update on delivery. The FCA has also published a new webpage Open banking: a year of progress which includes information on its strategic approach and Open Banking Limited has
FCA discussion paper on expanding consumer access to investments
On 8 December 2025, the Financial Conduct Authority (FCA) published a discussion paper (DP25/3) on expanding consumer access to investments, and is seeking views on what more the FCA can do to ensure its regulations help consumers take informed risks and equip them with the confidence to invest.
Background
The FCA
FCA publishes final rules in relation to consumer composite investments
On 8 December 2025, the Financial Conduct Authority (FCA) published a policy statement (PS25/20) setting out its final rules for providing information on Consumer Composite Investments (CCIs).
Background
The CCI regime will replace the Packaged Retail and Insurance-based Investment Products (PRIIPs) regime and the Undertakings for Collective Investment in