On 3 December 2025, the Financial Conduct Authority (FCA) published Policy Statement 25/18 (PS25/18) entitled ‘Changes to handling rules for motor finance complaints’.
Background
Following the Supreme Court judgment in the Hopcraft, Wrench and Johnson case earlier this year, the FCA has been consulting on a redress scheme (CP25/27)
On 11 March 2025, the Financial Conduct Authority (FCA) published a statement on its next steps in relation to the motor finance review.
Background
The FCA is currently reviewing the past use of motor finance discretionary commission arrangements (DCAs), with the aim of understanding if firms failed to comply with
On 21 November 2024, the Financial Conduct Authority (FCA) launched a consultation, CP24/22, on its proposal to make further temporary changes to how firms handle motor finance complaints where they involve a commission arrangement.
Background
In January 2024, the FCA introduced new rules for handling motor finance complaints where there was a discretionary
On 24 September 2024, the Financial Conduct Authority (FCA) published a Policy Statement, PS24/11, confirming that it is extending its temporary changes to handling rules for motor finance complaints.
Background
The FCA announced in January 2024 that it was reviewing whether motor finance customers have been overcharged due to the past use