On 13 May 2026, the Financial Conduct Authority (FCA) issued a press release announcing that it will review how consumer investment firms support bereaved customers.
Research prepared for the FCA reports that only 47% of bereaved customers felt they received the support needed from financial firms, and so has launched its review to
On 12 March 2026, the European Securities and Markets Authority (ESMA) published its report on the retail investor journey. The report follows an ESMA call for evidence (CfE) that sought to gather stakeholder input on key aspects of the investor experience, with a particular focus on the investor protection requirements