On 29 October 2025, the Financial Ombudsman Services (FOS) published its quarterly complaints data from July to September 2025.

Key findings from the data include:

• The number of new complaints decreased from 73,700 in the same period in 2024 to 46,300.
• Professional representatives were found to account for 4,300 cases referred to the FOS across all sectors, with a higher proportion of complaints coming directly from consumers, following the introduction of a new charging model.
• The most complained about products were current accounts, hire-purchase (motor) and credit cards.