handbook

On 7 March 2025, the Financial Conduct Authority (FCA) published a new web page which sets out the findings from its review of firms’ approaches to the consumer support outcome of the Consumer Duty. The examples of good practices and areas of improvement are intended to help firms understand the FCA’s expectations.

In

 On 10 January 2025, the Financial Conduct Authority (FCA) issued a Dear CEO letter to credit reference agencies, and providers of credit information services setting out its strategy for this portfolio.

The letter gives firms in the portfolio some insights into the FCA’s priority areas for the next two years. This includes embedding