coronavirus

On 3 November 2022, the FCA published a report on borrowers in financial difficulty following the Coronavirus pandemic – key findings. The report details findings from the FCA’s review of firms’ treatment of borrowers in financial difficulty after the pandemic and includes all areas firms must improve on.

Background

Following the outbreak of the Coronavirus

Businesses have been working very hard to respond to, and deal with, the evolving impacts of Covid-19. The crisis has affected companies in a range of different ways across the spectrum – their governance, culture, sales processes, customer servicing and how they deal with customers that are less resilient, vulnerable and in financial difficulty. All