On 13 March 2024, the European Parliament issued a press release stating that it had adopted its first reading position on the alternative dispute resolution (ADR) proposal, which allows consumers to, submit complaints against traders to entities offering independent, fast and affordable consumer redress.

Since they were established in 2013, the EU’s rules on out-of-court consumer redress (the ADR Directive) and the Online Dispute Resolution (ODR) platform have not been updated. The ODR platform was created to help settle disputes over online purchases, but it has proved to be ineffective. In October 2023, the European Commission proposed to discontinue the platform and adapt the ADR Directive to the evolving digital market landscape.