On 30 September 2024, the European Commission adopted a Delegated Regulation supplementing the Regulation on markets in crypto-assets with regard to regulatory technical standards (RTS) specifying the requirements, templates and procedures for the handling of complaints relating to asset referenced tokens.

The RTS set out the handling of complaints and requirements related to the complaints management policy and function, and the provision of information to holders of asset-referenced tokens and other interested parties. The RTS continue with requirements on templates and recording of complaints and measures taken in response, the languages, the procedure to investigate complaints and to communicate the outcome of the investigations to complainants, and specific provisions for complaints handling involving third-party entities.

The Delegated Regulation enters into force on the twentieth day following its publication in the Official Journal of the EU.