The Financial Services and Markets Act 2000 (Designated Consumer Bodies) Order 2013 (the Order) has been published.

This Order designates consumer bodies that may bring ‘super-complaints’ to the FCA on behalf of consumers of financial services. These are complaints brought by a representative body that a financial services market in the UK appears to be significantly damaging the interests of consumers. Such complaints benefit from a fast track procedure under which the FCA must publish a response within 90 days, stating how it proposes to deal with the complaint and the reasons for its proposals.

View Financial Services and Markets Act 2000 (Designated Consumer Bodies) Order 2013, 19 December 2013

View Explanatory memorandum to the Financial Services and Markets Act 2000 (Designated Consumer Bodies) Order 2013, 19 December 2013