On 8 June 2021, the Lending Standards Board issued a formal review of the Access to Banking Standard (Standard). The Standard is an industry agreement which aims to help minimise the impact of bank branch closures on customers and local communities. The objective of the review is to determine whether the Standard remains an effective means of achieving fair outcomes for customers impacted by a branch closure or reduction in access to key banking services. The review will consider whether changes are needed to the Standard, or its governance and oversight, to help ensure fair outcomes for customers. The deadline for responding to the review is 4 August 2021.

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