- 13.1 million had low financial resilience in May 2024 (24% of all UK adults): not statistically different from May 2022 (24%, 12.9m).
- 26.4 million had characteristics of vulnerability in May 2024 (49% of all
FCA Financial Lives 2024 Survey
FCA sets out final rules for new consumer credit regulatory returns
On 7 May 2025, the Financial Conduct Authority (FCA) published a policy statement, PS25/3, on consumer credit regulatory returns: credit broking, debt adjusting, debt counselling and providing credit information services.
Background
The FCA consulted in September 2024 (in CP24/19) on its proposal to issue a new regulatory reporting return for consumer
FOS publishes half-yearly complaints data
- The main drivers identified for the rise
FCA publishes good and poor practice examples for international payment pricing under Consumer Duty
On 1 May 2025, the Financial Conduct Authority (FCA) published a new webpage, Consumer Duty: International payment pricing transparency – good and poor practice. The webpage sets out examples of good and poor practice in how firms communicate the cost of international payments.
Background
The FCA explains that it has seen differences
UK Finance publishes third version of financial abuse code
On 30 April 2025, UK Finance published the third version of its Financial Abuse Code (the Code).
The Code was first launched in 2018 with the aim of increasing awareness and understanding amongst firms and their staff of financial abuse and how to identify the signs. It was revised in 2021 and has now
FCA consults on further proposals for consumer composite investments regime
On 16 April 2025, the Financial Conduct Authority (FCA) published a consultation paper, CP25/9, on further proposals on product information for consumer composite investments (CCIs).
Background
The FCA consulted in CP24/30 on a new product information regime for CCIs, which is intended to be a simpler and more flexible system
FCA highlights good practice and areas for improvement in banks’ treatment of customers in vulnerable circumstances
On 14 April 2025, the Financial Conduct Authority (FCA) published the findings from its multi-firm review of how retail banks and building societies approach the treatment of customers in vulnerable circumstances that involve bereavement and power of attorney (PoA), highlighting examples of good practice and areas for improvement.
Background
As part
FCA Occasional Paper 66 – Playing the market: a behavioural data analysis of digital engagement practices and investment outcomes
On 11 April 2025, the Financial Conduct Authority issued Occasional Paper 66 – Playing the market: a behavioural data analysis of digital engagement practices and investment outcomes. In the Occasional Paper the authors draw upon a large representative sample of consumer data from several trading app firms (platforms that allow users to buy and
FCA multi-firm review of trading apps
On 11 April 2025, the Financial Conduct Authority (FCA) published its observations following a multi-firm review of trading apps.
Background
The FCA conducted the review as it wanted to understand how retail customers were using trading apps. It looked at the business models, product offerings and services of 12 trading app firms.
FOS publishes 2025/26 Plans and Budget
- The FOS aims to bring down the number of non-car commission cases waiting for a resolution, to improve the time it takes for customers to receive an answer on their case