Retail

On 7 May 2025, the Financial Conduct Authority (FCA) published a policy statement, PS25/3, on consumer credit regulatory returns: credit broking, debt adjusting, debt counselling and providing credit information services.

Background

The FCA consulted in September 2024 (in CP24/19) on its proposal to issue a new regulatory reporting return for consumer

On 1 May 2025, the Financial Conduct Authority (FCA) published a new webpage, Consumer Duty: International payment pricing transparency – good and poor practice. The webpage sets out examples of good and poor practice in how firms communicate the cost of international payments.

Background

The FCA explains that it has seen differences

On 14 April 2025, the Financial Conduct Authority (FCA) published the findings from its multi-firm review of how retail banks and building societies approach the treatment of customers in vulnerable circumstances that involve bereavement and power of attorney (PoA), highlighting examples of good practice and areas for improvement.

Background

As part

On 11 April 2025, the Financial Conduct Authority issued Occasional Paper 66 – Playing the market: a behavioural data analysis of digital engagement practices and investment outcomes. In the Occasional Paper the authors draw upon a large representative sample of consumer data from several trading app firms (platforms that allow users to buy and