Regulation and compliance

On 11 December 2024, the FCA published its findings following a review into firms’ approaches to completing the first annual Consumer Duty board report. The FCA has also set out good practice and areas for improvement.

Under the Consumer Duty, a firm must prepare a report for its governing body setting out the results of

On 11 December 2024, the FCA published its findings following a review into firms’ approaches to complaints and root cause analysis. The FCA has also set out good practice and areas for improvement.

Understanding and monitoring the outcomes customers are experiencing – and acting where there are problems – is an essential part of meeting

On 10 December 2024, the Financial Services and Markets Act 2000 (Disclosure of Confidential Information) (Amendment) Regulations 2024 were laid before Parliament and published on legislation.gov.uk, along with an explanatory memorandum.

The Regulations amend the Financial Services and Markets Act 2000 (Disclosure of Confidential Information) Regulations 2001 to rectify a drafting deficiency and widen

On 10 December 2024, the Financial Conduct Authority (FCA) published a letter from its chief executive Nikhil Rathi to the chair of the Treasury Committee, Dame Meg Hillier MP, regarding the latest version of the FCA’s perimeter report which was published on 9 December 2024.

In the letter, dated 6 December, the FCA

On 10 December 2024, the Treasury Committee published various letters relating to its Sexism in the City inquiry, on which it reported in March 2024.  

The letters include:

  • A set of letters from the chair of the Treasury Committee, Dame Meg Hillier MP, asking for updates on progress made against the recommendations set

On 9 December 2024, the Financial Conduct Authority (FCA) published a new webpage setting out information on its follow-up work to the super-complaint by the Federation of Small Businesses (FSB) on requiring personal guarantees for business loans.

Background

The FSB submitted a super-complaint to the FCA in December 2023, which centred

In October, we published an article setting out five key steps for regulated financial services firms to be thinking about in relation to the new failure to prevent fraud (FTPF) offence. We also have a number of more general publications on this topic which can be found on our knowledge hub.

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