On 10 April 2025, the Payment Systems Regulator (PSR) published an update from its Head of Policy, Claire Simpson, regarding the next steps on the PSR’s claims management consultation and its intention to adopt Reporting Standard B by December 2026.

Key points in the update include:

• Effective claims management and receipt of quality compliance data are key elements of the PSR’s authorised push payment scams reimbursement policy, which went live on 7 October 2024.
• The PSR had planned to consult on regulatory requirements in April 2025 but having considered stakeholder feedback it is changing the timing of its consultation.
• The future consultation will not propose placing a regulatory mandate on payment services providers to use a particular system for managing claims or for meeting the Reporting Standard B requirements.
• In line with previous plans, the PSR’s consultation will ask stakeholders to provide comment on a deadline for adopting Reporting Standard B by no later than December 2026.