On 11 March 2025, the Payment Systems Regulator (PSR) published a policy statement, PS25/3, on the publication of 2024 authorised push payment (APP) scams data.

Background

The PSR began collecting and publishing data on APP scams in March 2023, as part of its broader efforts to tackle fraud. It published annual data in October 2023 and August 2024 and subsequently, in October 2024, the PSR’s new reimbursement policy was introduced to ensure victims of APP scams are reimbursed in all but exceptional cases.

Policy statement

Given the introduction of the reimbursement requirement, the PSR proposes to publish two reports for 2024, as data before and after the policy went live cannot be directly compared.

As the reimbursement policy becomes fully embedded, the PSR has also taken the opportunity to review how it can continue to shine a light on APP scams. It plans to to carry out a call for views in spring 2025, where it will engage with stakeholders to ensure that its future reporting aligns with consumer needs, regulatory requirements, and the PSR’s commitment to transparency.

PS25/3 outlines the PSR’s approach to publishing APP scams data for 2024 and includes its considerations for future reporting.