On 22 May 2025, the Payment Systems Regulator (PSR) published a consolidated policy statement, PS25/5 on the authorised push payment (APP) scams reimbursement requirement.

PS25/5 consolidates previous publications on the APP reimbursement requirement and is intended to act as a single point of reference for those seeking to understand the reimbursement requirement and how it may affect them. It also includes summaries of the most frequently asked questions we received and the requirements for reimbursement of APP fraud committed over the CHAPS payment system. 

The PSR notes that PS25/5 is general guidance which aims to help readers interpret its policy. The definitive requirements are set out in the PSR’s legal instruments on APP scams.

The policy statement will be kept under review and updated where necessary in line with any material revisions to the reimbursement requirement.