The Payment Systems Regulator has published Consultation Paper 17/1: Direct debit facilities management: switching providers: Consultation on provisional conclusions and proposals to change the direct debit rules relating to the switching of facilities management (FM) providers (CP17/1). CP17/1 discusses concerns that have been raised about the direct debit FM services and the options for customers that want to change their FM provider. CP17/1 is consulting on:
- proposed solutions to concerns about the ability of customers of FM providers to switch to an alternative provider; and
- implementation options for the PSR’s proposed solution.
The deadline for comments on CP17/1 is 15 September 2017. The PSR aims to publish a response towards the end of 2017. If the PSR decides to exercise its powers to require a change to the Bacs rules, it will set out in its response document how it will satisfy itself that any rule change has achieved the specific purpose.
View PSR consults on proposals to improve switching of facilities management providers, 4 august 2017