On 28 June 2022, the Financial Ombudsman Service (FOS) published a new webpage, ‘Pre-paid funeral plan providers – an introduction to the Financial Ombudsman Service’. Pre-paid funeral plans will become regulated by the FCA from 29 July 2022. In this webpage the FOS outlines the support it offers to financial businesses to help plan providers that are new to regulation and to the FOS.
The webpage covers the following:
- What do I need to do if I receive a complaint?
- Referring customers to the Financial Ombudsman
- What is the Financial Ombudsman’s complaint-handling process?