United Kingdom (and EU regulation)

Ombudsman news issue 117

The Financial Ombudsman Service (FOS) has published issue 117 of Ombudsman news. Items of interest include:

a Q&A with Richard Thompson, Lead Ombudsman on payment protection insurance (PPI) complaints, including mortgage PPI;
case studies on credit files and credit reference agencies;
case studies on health and medical insurance complaints;
Q&As on firms’ consumer leaflets to the change in the FOS’s postal address; and
Q&A on the FOS’s approach to compensation for distress and inconvenience and what that means for how firms handle complaints.