In the second in our series of Regulation Tomorrow Plus podcasts on the FCA’s intervention in the motor finance sector, we take a detailed look at the Financial Ombudsman Service (FOS)’s decisions upholding specific complaints in relation to historical discretionary commission arrangements. The decisions were one of the catalysts for the action the FCA is taking in the sector, and in this podcast we discuss the arguments presented by the firms to the FOS as well as the decisions reached by the FOS. The first podcast in this series is available here.

Listen to the new episode here.