Last May the LSB issued a report on access for deaf customers in banking and credit. The report included insights and considerations aimed at helping the financial services industry to understand deaf cultures and address remaining areas of inaccessibility for deaf people. Within the report, the LSB looked at key considerations to deliver the tailored and responsive support required.

This latest report notes that across the LSB’s registered firms progress has been made in almost all of the seven key deaf accessibility services highlighted last year: text relay; induction loops; British Sign Language (BSL) availability in branch; remote access BSL; lip speakers; note takers; and web BSL translations. Among LSB registered firms, particular improvements have been seen in the availability of remote-access BSL, lip speakers, note takers, and online BSL translation.

The latest report coincides with UK Deaf Awareness Week (6-12 May), and includes research, carried out in conjunction with SigningBanks.UK, a new website designed to enhance the experience of deaf people when engaging with banks and lenders.