On 5 December 2023, HM Treasury (HMT) published an illustrative draft of the Financial Services and Markets Act 2000 (The Ombudsman Scheme) Regulations 2024, along with a Policy Note.

Upon laying and subject to being approved by Parliament, this statutory instrument would allow the Financial Ombudsman Service (FOS) to charge case fees to claims management companies and other relevant professional representatives bringing cases to the FOS on behalf of complainants.