The Department for Business, Innovation and Skills (BIS) has published a press release relating to the publication of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The Regulations provide that where a business operates a telephone line for consumers to contact it about a contract entered into with them, the consumer must not be bound to pay more than the basic rate for such telephone calls. This has sparked further thought from the FCA as to whether it could introduce similar measures for those calling banks, insurance companies and investment brokers. Indeed, the BIS expects the FCA to introduce these measures to put an end to these costly calls across the board.

View Government cuts off costly calls, 13 December 2013