Operational resilience, which has risen to increased prominence over recent years, has been brought into even sharper focus following the outbreak of COVID-19.

With this in mind, our risk consulting team is carrying out a survey to explore how financial institutions are managing their crisis response planning and preparedness in the event of severe operational disruption, particularly leading up to and during the pandemic, now we are emerging into a world of “new normal”.

The survey will cover topics including:

• Governance and oversight
• Risk appetite and key risk indicators
• Important business services and critical assets
• Key financial services workers
• Outsourcing and systems
• Regulatory guidance

If you would like to take part in the survey, please complete the survey questionnaire.

The results of the survey will be published in a report, on an anonymous basis, once the analysis is completed.