On 12 January 2022, the Financial Ombudsman Service published a letter (dated 17 December 2021) containing its responses to a series of questions it had received from the House of Commons’ Treasury Committee on its Action Plan. Among other things the FOS states that it is on track to end this financial year with no cases over 18 months old, except those impacted by issues outside of its control, such as ongoing litigation or other external issues.