On 24 February 2022, the Financial Ombudsman Service (FOS) published its latest diversity, inclusion and wellbeing report.

A periodic review, undertaken by independent advisers and published in December 2021, recognised the FOS’ good work in this area. It found that:

  • The organisation ‘continues to be open and inclusive to all customers.’
  • ‘The values of openness, inclusivity and fairness were apparent at all levels.’
  • The FOS made ‘commendable efforts’ and ‘obvious progress at creating a diverse workforce’ throughout ‘every level of the organisation.’

The FOS reports that it is expanding its training to include updated modules on inclusion and wellbeing, which will enhance its employees’ knowledge of inclusive culture, values, and behaviours. The FOS is also completing the Working Families standard for the third time since 2018 and continues to strive to attain a place on the Top 30 Employers for Working Families list. The standard measures all aspects of flexible working and work/life policies and practice, and compares employers from across the public, private, and third sectors.