On 22 September 2022, the Financial Ombudsman Service (FOS) published data showing the number of complaints they received about individual businesses between 1 January and 30 June 2022.
212 businesses feature in the complaints data for the first half of 2022 compared to 216 in the previous six-month period. The average uphold rate across all products was 37%, the same as in the second half of 2021.
6,877 offers from over 90 firms were made to customers to settle complaints. The FOS has reviewed the fairness and reasonableness of any offer communicated through the process, which resulted in the total number of complaints proactively resolved as part of the scheme being 5,460. Just under a third of the proactively resolved cases were about fraud and scams. The remaining cases included complaints about e-money services, personal loans, motor finance and credit card purchases.
The FOS has also published its latest half-yearly data showing the number of complaints received about individual claims management companies.