On 13 March 2020, the Financial Ombudsman Service (FOS) published the latest issue of its newsletter, Ombudsman news (issue 150).

In this issue of Ombudsman news, the FOS reports that so far it has only had a handful of complaints referred to it concerning the impacts of coronavirus. However it will be continuing to monitor complaints, ensuring that businesses are being fair in their assessment and handling of complaints involving the virus.

The FOS explains that it is possible it might start to see complaints about travel insurance policies, other types of medical insurance, and goods and services bought with credit (where, for example an event has been cancelled and people would like to obtain a refund via their credit provider).