The Financial Ombudsman Service (FOS) has published the latest issue of its newsletter – Ombudsman news issue 142. This issue contains:

  • an update on the FCA’s payment protection insurance (PPI) awareness campaign and highlights the common questions the FOS hears from people looking to complain about PPI;
  • FAQs and case studies on PPI;
  • complaints statistics for the second quarter of the 2017/2018 financial year; and
  • a Q&A about the role the FOS plays with travel companies.

View FOS ombudsman news – issue 142, 24 October 2017