The Financial Ombudsman Service (FOS) has published the latest issue of its newsletter, Ombudsman news (issue 134). This issue of Ombudsman news contains case studies relating to crowdfunding and peer-to-peer lending, complaints statistics for the second quarter of the 2016/2017 financial year and Q&As on the point at which a firms should send the FOS its records after it has been informed by a customers that the customer has contacted the ombudsman.

View FOS Ombudsman news – issue 137, 3 November 2016