The Financial Ombudsman Service (FOS) has published the latest issue of its newsletter Ombudsman news (issue 129). This issue of Ombudsman news contains case studies on complaints about life assurance and critical illness cover. The newsletter also contains case studies on complaints involving credit and hire purchase.
The Ombudsman focus of this issue provides a snapshot of the FOS’ complaint figures for the second quarter of the 2015 / 2016 financial year, showing the new complaints it received during July, August and September of this year.
View FOS Ombudsman news issue 129, 20 October 2015