The Financial Ombudsman Service (FOS) has published a consultation paper which sets out proposed amendments to its scheme rules, affecting both businesses subject to its compulsory jurisdiction and voluntary jurisdiction, in the Dispute Resolution: Complaints sourcebook and Glossary of the FCA Handbook. The deadline for comments on the consultation paper is 2 June 2015.

View FOS consultation on amendments to rules (alternative dispute resolution and pension transfers), 27 May 2015