The Financial Ombudsman Service (FOS) has published its annual review for 2015/16.
Key figures in the annual review include:
- 56% of new complaints to the FOS were about the sale of payment protection insurance – 188,712 complaints overall;
- complaints about packaged bank accounts more than doubled while complaints about credit broking fell by more than half; and
- the FOS resolved 438,802 complaints – almost 100,000 more than it received.
View FOS annual review 2015/16, 26 May 2016