On 8 June 2022, the Financial Ombudsman Service (FOS) announced that it has appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.

On the new appointment, Baroness Manzoor CBE, Chairman of the FOS said:

“I am delighted that Abby will be joining us. She brings a wealth of experience in top executive roles in high-pressured, customer-facing organisations… I would also like to thank Nausicaa Delfas for the leadership she has provided to the organisation over the past two years as our interim Chief Executive and Chief Ombudsman, during a period of significant challenges.”