On 7 May 2020, the FCA updated its webpage on firm handling of complaints during coronavirus by inserting a new section covering the Ombudsman Service’s general approach. The FCA reports that it has exchanged letters with the Ombudsman Service providing additional clarity for firms on its approach to assessing complaints relating to the range of targeted temporary measures introduced by the FCA to help consumers during the pandemic, as well as complaints about the Government’s coronavirus business interruption loan scheme and bounce back loan scheme