On 27 September 2022, the FCA published two webpages on the new Consumer Duty.

The first contains a timeline for the new Consumer Duty.

The second sets out up and coming Consumer Duty events. The webpage announces that a series of sector based webinars will be hosted for industry in October and November 2022, in order to help firms understand the FCA’s expectations and prepare for implementation.

The following webinars will be taking place:

  • Insurance on 18 October at 10:00.
  • Consumer investments, pensions and asset management on 18 October at 14:00.
  • Banking and payments on 1 November at 10:00.
  • Retail lending on 1 November at 14:00.

The webinars will be of interest to regulated firms, trade associations, professional bodies and compliance consultants. The webinars are forming part of a series of communications and engagement activities the FCA has planned during the implementation period.

Further information on the Consumer Duty, including our Consumer Duty toolkit, can be found here.