On 10 January 2025, the Financial Conduct Authority (FCA) issued a Dear CEO letter to credit reference agencies, and providers of credit information services setting out its strategy for this portfolio.

The letter gives firms in the portfolio some insights into the FCA’s priority areas for the next two years. This includes embedding the Consumer Duty and operational, financial, and cyber resilience. The letter also covers the December 2023 final report of the Credit Information Market Study and the proposed new Credit Reporting Governance Body.