The FCA has published Occasional Paper No. 8: Consumer Vulnerability which aims to broaden understanding and stimulate interest and debate around vulnerability as well as provide practical help and resources to firms in developing and implementing a vulnerability strategy.
Chapter 4 of the paper sets out the key problems areas for firms and chapter 7 identifies actions that firms can take and provides examples of good practice. The FCA hopes that the paper will lead to more flexible results for consumer by helping to build momentum that will support firms in developing and implementing practical strategies around vulnerability.
View Occasional Paper No. 8: Consumer Vulnerability, 23 February 2015