The FCA has published its latest Occasional Paper that presents the results of eight experiments into communications and disclosure covering topics ranging from compliance to choosing a pay day loan. The Occasional Paper summarises a number of previously unpublished trials, which the FCA conducted in collaboration with others. The research breaks into new areas for the FCA, including investigating interventions aimed at the firms it regulates, rather than consumers, as well as bolstering the regulator’s evidence base on topics it has considered in previous Occasional Papers, such as customer compensation. Many of the trials tested similar treatments in different contexts, for example bullet points (salience), or interventions using personalisation. This allows a review into how interventions based on behavioural theory can lead to different responses in different contexts.
View Occasional Paper No.23: Full disclosure: a round-up of FCA experimental research into giving information, 23 November 2016