On 10 March 2020, the FCA issued its latest research into mortgage switching and how consumers can be encouraged to seek out better deals. Specifically, the FCA has published:

  • Mortgage switching research report;
  • Occasional Paper 54 on the characteristics of consumers who do not switch; and
  • Occasional Paper 55 on brand loyalty in the mortgage market.

The FCA states that based on its research it believes that there is a case for intervening to help mortgage customers who do not switch. The FCA will issue a consultation paper on potential remedies later this year.