On 19 July 2021, the FCA published a document that answers the most frequently asked questions (FAQs) from its earlier webinar on Finalised Guidance 21/1: Guidance for firms on the fair treatment of vulnerable customers (FG21/2). The FAQs are grouped by theme, and the FCA’s answers link to key chapters and paragraphs in FG21/2, Feedback Statement 21/4 and other relevant documents, including the recent consultation on the new consumer duty.