The FCA has published:
- aggregated complaints data for the second half of 2013 (that is, 1 July 2013 to 31 December 2013), together with commentary and technical information on the data and data charts; and
- firm-specific complaints data (as a spreadsheet and updated webpage) for the second half of 2013.
An accompanying FCA press release states that 2,479,029 new complaints were opened against firms during the second half of 2013. This represents a fall of 15% compared to the 2,911,154 complaints reported in the first half of 2013. Payment protection insurance complaints accounted for 56% of all complaints.
View Aggregated complaints statistics: 2006 to 2013, 9 April 2014
View Latest aggregate complaints data, 9 April 2014
View Technical information on aggregate data, 9 April 2014
View Aggregate complaints data charts: No. 3, 9 April 2014
View Complaints data publication: For firms with reporting periods ending between 1 July 2013 and 31 December 2013, 9 April 2014
View Latest firm level complaints data, 9 April 2014
View FCA data shows consumer complaints fall by 15%, 9 April 2014
