On 15 November 2024, the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) issued a Call for Input on modernising the redress system.
By issuing the Call for Input the FCA and FOS want to hear from stakeholders to better understand:
- How the current redress framework could be modernised.
- The problems that mass redress events and the redress system in general cause firms, consumers and their representatives.
- What changes could the FCA and FOS make to the redress framework to enable them to better identify and manage mass redress events to ensure better outcomes for consumers, firms and the market.
- What changes could be made to how the FCA and FOS work together to ensure their views on regulatory requirements are consistent.
Next steps
The Call for Input closes on 30 January 2025.
The FCA and FOS will summarise the responses and publish next steps in the first half of 2025.