On 28 August 2020, the Financial Conduct Authority (FCA) published an update to its webpage focused on changes to regulatory reporting during the COVID-19 pandemic.

The FCA has permitted extensions to complaints data returns in relation to the 31 August 2020 deadline required by the Dispute Resolution: Complaints Sourcebook (DISP) rule DISP 1.10A.3R(1).

The FCA will allow firms to apply a two month extension to this deadline, meaning that the summary data for complaints reporting required by DISP 1.10A.1R covering reporting periods ending between 1 January and 30 June 2020 must be published by firms no later than 31 October 2020.