The FCA has published the Consumer Rights Act Instrument 2015, which was made by the FCA Board on 24 September 2015. The Instrument amends various parts of the FCA Handbook, and material outside the Handbook, to reflect the Consumer Rights Act 2015 (the Act).

The Act sets out a framework that consolidates in one place key consumer rights covering contracts for goods, services, digital content and the law relating to unfair terms in consumer contracts. In addition, the Act introduces easier routes for consumers and small and medium sized enterprises to challenge anti-competitive behaviour through the Competition Appeal Tribunal. The Act also clarifies the maximum penalties that the regulator of premium rate services can impose on non-compliant and rouge operators. It also consolidates enforcers’ powers as listed in Schedule 5 to the Act. The Act comes into force on 1 October 2015.

View Consumer Rights Act Instrument 2015, 25 September 2015