The Consumer Rights Bill has been introduced to the House of Commons and will now begin its Parliamentary process.

In the Bill, consumers will have the right to:

• get some money back after one failed repair of faulty goods (or one faulty replacement);
• demand that substandard services are redone or failing that get a price reduction;
• a set 30-day time period to return faulty goods and get a full refund; and
• challenge terms and conditions which are not fair or are hidden in small print.

View Consumer Rights Bill 2013 – 14, 23 January 2014

View Consumers and businesses one step closer to new Bill of Rights, 23 January 2014