Consumer credit

On 20 December 2024, the House of Lords’ Financial Services Regulation Committee published a letter it had sent to the FCA’s Chief Executive, Nikhil Rathi, responding to his previous letter regarding motor finance commission.

The letter notes that the Committee is considering the implications of the recent decision to grant leave to appeal to the

On 19 December 2024, the Financial Conduct Authority (FCA) published Policy Statement 24/18 ‘Further temporary changes to handling rules for motor finance complaints’ (PS24/18). PS24/18 follows the FCA’s earlier consultation, CP24/22.

In PS24/18 the FCA publishes rules in the Dispute Resolution: Complaints (DISP) sourcebook of the FCA Handbook

The FCA has issued a short statement following the Court of Appeal judgment in certain cases concerning motor finance commission.

The FCA states that it is carefully considering the decision.

In September, the FCA extended its pause to the time firms have to provide a final response to customers about motor finance complaints involving a

  • Overview: This is another FCA fine in connection with treatment by a bank of borrower customers, particularly with regards to the application of forbearance for vulnerable and other customers in arrears or in financial difficulty.   
  • Relevant period: The misconduct spanned nearly a six year period between 2014 and 2020.
  • Breaches: The FCA found

On 23 October 2024, the FCA published its findings following a multi-firm review (MFR) of the financial resilience of consumer credit firms and non-bank lenders.

The MFR was conducted during the second half of 2023 and the first half of 2024 and involved a sample of consumer credit firms and non-bank mortgage lenders.

In the second in our series of Regulation Tomorrow Plus podcasts on the FCA’s intervention in the motor finance sector, we take a detailed look at the Financial Ombudsman Service (FOS)’s decisions upholding specific complaints in relation to historical discretionary commission arrangements. The decisions were one of the catalysts for the action the