Consumer credit

On 3 December 2025, the Financial Conduct Authority (FCA) published Policy Statement 25/18 (PS25/18) entitled ‘Changes to handling rules for motor finance complaints’.

Background

Following the Supreme Court judgment in the Hopcraft, Wrench and Johnson case earlier this year, the FCA has been consulting on a redress scheme (CP25/27)

On 5 November 2025, the FCA issued a statement providing an update on the consultation proposals for its motor finance consumer redress scheme CP25/27. The FCA states that it is extending the consultation deadline until 5pm on 12 December. It still expects to publish final rules in early 2026 albeit that will now be either

On 3 November 2025, The Financial Services and Markets Act 2000 (Regulated Activities etc.) (Amendment) (No. 2) Order 2025 was made together with an explanatory memorandum.

The Order comes into force on 3 December 2025.

The Order will exempt domestic premises suppliers from credit broking regulation under the Financial Services and Markets Act 2000

On 8 August 2025, there was published correspondence between Lord Forsyth of Drumlean (Chair, House of Lords Financial Services Regulation Committee) and Nikhil Rathi (Chief Executive of the FCA) concerning the proposed motor finance redress scheme. Among other things in Lord Forsyth’s letter it states that the Committee considers that a period which is aligned

On 1 August 2025, the Supreme Court handed down its much-anticipated judgment in the Hopcraft case.

We have published a new briefing note which looks at this judgment, the implications on the motor finance sector, as well as the next steps for firms and the responses of the government and the Financial Conduct Authority.

Following the Supreme Court’s judgment in Hopcraft the FCA issued a statement, on 3 August 2025, in which it confirms that it will consult on an industry-wide redress scheme to compensate motor finance customers who were treated unfairly.

The FCA will issue its consultation on the redress scheme by early October and for it

Today marks a significant milestone for the motor finance sector as the Supreme Court has handed down its much-anticipated judgment in the Hopcraft case.

In a landmark decision, the Supreme Court has found that fiduciary duties are not to be found where the intermediary has an independent commercial interest. Whilst this decision will come as

On 31 July 2025, the Solicitors Regulation Authority (SRA) issued a press release in which both it and the Financial Conduct Authority (FCA) warn law firms and claims management companies (CMCs) to make sure that they are complying with rules around how motor finance commission claims should be handled.

On 18 July 2025 the Financial Conduct Authority (FCA) published Consultation Paper CP25/23: Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation (CP25/23).

Background

On 14 July 2025, the Government legislated to bring Deferred Payment Credit (DPC) lending under FCA regulation. DPC is a relatively new