On 14 July 2023, the Bank of England (BoE) published its response to the Complaints Commissioner’s Annual Report 2022/23: Reviewing how the financial services regulators consider complaints. In its response, the BoE welcomes the Complaints Commissioner’s Annual Report and states that it remains committed to updating and improving the Complaints Scheme (Scheme) which it will do so as soon as possible after the provisions of the Financial Services and Markets Act 2023, which impact the Scheme, come into force.