The Department for Business, Innovation & Skills (BIS) has issued a call for evidence on terms and conditions (T&Cs) in consumer contracts. This call for evidence is seeking a better understanding of how T&Cs can be made more user-friendly and how consumers might be helped and encouraged to engage more effectively with T&Cs. At the same time, the BIS wants to understand better how T&Cs are used by businesses, what purposes they use them for and whether those goals might be better achieved in other ways. The BIS also wants to investigate whether fair competition between businesses could be better supported by a wider range of enforcement tools including the provision of civil fining powers for breaches of consumer protection legislation.

Following this call for evidence, the Government will make resulting recommendations to address these issues in Spring 2016.

View BIS calls for evidence on consumer terms and conditions, 1 March 2016