On 5 March 2024, the European Banking Authority (EBA) published final guidelines on national lists or registers of credit servicers.

The publication of the final guidelines follows a public consultation which took place from July to October 2023.

Article 9(1) of the Credit Servicers Directive mandates the EBA to develop guidelines addressed to Member State competent authorities (NCAs) for establishing and maintaining lists or registers of all credit servicers authorised to provide services within their territory. The guidelines specify:

  • The content of the lists or registers.
  • How they should be made accessible and the deadlines for updating them.
  • The lists or registers should facilitate borrowers’ access to information on complaint handling procedures offered by NCAs.
  • Basic information to provide about credit servicers, such as their name, address and home Member State, as well as other useful information, such as whether the credit servicer is currently authorised to conduct services or to receive and hold funds from borrowers.
  • The lists or registers should be accessible 24 hours a day, 7 days a week, on the website of the NCA or another electronic tool, should not require the user’s prior registration as a precondition for access and they should be free of charge.

The guidelines also set deadlines by which NCAs have to update the lists or registers, i.e. one week for regular updates and two working days for critical updates on the withdrawal of authorisation or the banning to receive and hold funds from borrowers.

The guidelines will be translated into the official EU languages and published on the EBA website. The deadline for NCAs to report whether they comply with the guidelines will be two months after the publication of the translations. The guidelines will apply from six months after publication in all EU languages.